You can perform a speed test online, using many websites, such as this one:. Please check what your upload speed is, so you know what speeds you can expect with WeTransfer.You're uploading a transfer and it's taking aaaaages? Way longer than you would expect? That's no good! Is the entire transfer window greyed out and unresponsive? In that case, our cookie wall is being blocked, which is usually also caused by your ad-blocker. Trying a different up-to-date browser or your browser's incognito/private mode may help you as well. Please turn off your ad-blocker and try again. So you've entered all the information that is required to send a transfer, but the Transfer button is still greyed out? That's most likely caused by an ad blocker. This will ensure those deadlines are met on time. In the meantime, you can send the recipient the download link you received in the upload confirmation email. We can help you out with that if you contact our Support team and send us the recipient's email address. If they still can't find it, it is most likely the case that your recipient's mail server is rejecting our emails. Ask your recipient to check their spam and hidden folders, as our email may have been filtered out.Check to see if you have sent the transfer to the correct email address.So you have sent your transfer off to your recipient, but the recipient did not receive the email with the download link? The recipient did not receive my transfer If your recipient can't tell you why they are unable to receive our emails, please get in touch with our Support team and we'll see what is going on. They may have blocked us, their inbox may be full, or they may have been put on the so-called "bounce list". Your recipient could not receive our email. Also, make sure there are no spaces at the beginning or end. Make sure you double-check the spelling of the email address you've entered.
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